Within the last month, Zoom has quietly pulled the plug on its original Chrome OS app, blocking users from joining meetings on that app. A notice now appears saying:
Zoom client must be upgraded to join this meeting.
The original app has been removed from the Chrome Web Store and is only accessible via a direct link. The app appears to still be working for some users on certain meetings, so your results may vary.
To join meetings from Chrome OS, users are now required to “download” the Zoom PWA either by installing from the web or through the Google Play Store.
However, the new PWA version of Zoom for Chrome OS is still seeing regular issues. The updated app has some higher technical requirements, for instance. The Gallery View option is no longer supported on most Chromebooks, as dual-core machines (for the most part) are blocked from accessing the option. Zoom has not published specific documentation on the updated requirements.
Further, the new Zoom PWA is riddled with many bugs. In our experience over the past few weeks with a group of several users on different Chromebook models, we’ve seen issues, including the video feeds going blank and simply showing a black screen despite still playing audio. Another common problem is audio simply going silent even though the app is still connected and playing video feeds. We’ve also noticed that the app tends to sign out of accounts at random.
Adding to the confusion during Zoom’s transition, links to join meetings don’t open in the new app. Rather, they direct users to install the older Chrome extension, which no longer works, with a small link at the bottom of the page that launches the PWA instead.
The situation has left Zoom’s PWA with a relatively poor rating on the Play Store, and with plenty of users frustrated over the loss of Gallery view on their Chromebook (among other issues with the PWA).
We have reached out to Zoom regarding these issues, but the company has yet to respond to our request for comment. This article will be updated if Zoom provides a statement.
More on Chrome OS:
- Hands-on: Zoom’s new PWA brings video backgrounds, reactions to Chromebooks and the web
- Google details Chrome OS long-term support (LTS) enterprise channel that updates every six months
- Hands-on: HP Chromebook X2 is pretty close to the ideal Chrome OS tablet, when it’s on sale